During my training as a medical-group receptionist, I was told never to recommend one of our doctors over another, but simply state who had available appointments.
One day a woman came in and looked at me conspiratorially.
"I'm a nurse," she whispered, "and I know the staff always knows which doctors are good and which aren't. Who do you think I should see?"
Knowing my supervisor was listening close by I tried to sound most professional.
"Oh, I'm sorry," I replied. "I can't recommend any of our doctors."
"Well, you must know!" she said, heading out the door.